Feedback and complaints

We want to hear about your experience so we can improve our services.

You can give us a compliment, suggestions, feedback, or make a complaint using the form below. We can also receive feedback and complaints by email, phone or by post.

If English is not your first language, our staff can speak to you with the assistance of an interpreting and translation service. This is a free service. Call toll free on 1800 517 158(opens in a new window).

We aim to provide a response with 45 days of receiving a complaint. Our Complaints management policy and procedure outlines how we manage complaints.


Feedback and complaints form

Do you wish to remain anonymous?(Required)

Please note: Anonymous complaints will be treated as feedback as no response can be given. 

What type of feedback would you like to provide?(Required)
Which Scheme is your feedback about?
Are you an employer or worker?

The Portable Long Service Authority (the Authority) collects the information that you provide with this feedback and complaints form. The information that you provide may be used to follow up your report. You can request access to, and corrections of, any information provided in this form. Requests for access or correction should be sent to enquiries@plsa.vic.gov.au. The Authority is using the services of Drupal to administer this form. The information that you provide is stored in our Drupal content management system and Microsoft Azure servers. For more information on the authority’s handling of any personal information, please refer to our privacy policy. Please contact the Portable Long Service Authority on 1800 517 158 if you wish to use an alternative mechanism to the online form.

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