Missing service

You can check your contributions tab on the worker portal(opens in a new window) to ensure your service has been recorded correctly by your employer.

If you are missing work hours, you may miss out on portable long service leave entitlements.

Your employer is responsible for reporting your work hours to the Authority each financial quarter. If you believe your work hours are not up to date, you should ask your employer to add those missing work hours for you.

Your employer can contact us to adjust your service in the quarterly returns.

Before you make a claim for missing service you must:

• check your recognised service records on the worker portal
• confirm your employer is registered with the Portable Long Service Authority
• check that the work you are performing is covered under the Portable Long Service Benefits Scheme.

You can only claim missing service for covered work performed from 1 July 2019 when the Portable Long Service Benefits Scheme started. From 1 January 2020, activities funded by the NDIS and some children’s services work for non-profit entities were included in the scheme as community services work.

If you believe your employer has not correctly recorded your service, you can download and complete the missing service claim form below, then email the form to enquiries@plsa.vic.gov.au(opens in a new window).

Please note: The time it takes to review a missing service claim is different for each worker. It depends on how many employers we need to contact and how quickly they reply.

If your employer is not registered for the Scheme, visit the report an Employer page to complete the online form.

You can contact us by emailing enquiries@plsa.vic.gov.au(opens in a new window).

Further information