How to claim guide: Community services workers

Before you begin

Have your documents ready that you'll need for your claim:

• Current pay slips for all of your current employers, showing your ordinary pay (hourly rate of pay).
• Recent bank statement showing the BSB, account name and account number.

You may use your smartphone to take a photo of these documents, or you can scan and upload them to your computer.

Start your claim

1. Log in to the worker portal(opens in a new window) using your email or Worker ID.

2. Welcome to the worker portal.

Dashboard - displays your personal details and your recognised service balance.

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Contributions - this shows a summary of your service reported by your employers to the Authority.

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My Details - check and update your personal details, addresses, passwords and security questions.

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Correspondence - view records of correspondence between you and the Authority, including documents that you have uploaded.

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I Want To - if you’re missing work hours, complete the Missing Service claim form under this tab.

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3. From your dashboard, select ‘Claims’ on the left side.

4. Begin a ‘New Claim’.

When you are eligible to make a claim, you will see a 'New Claim' button in the top right corner of the screen.

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5. Check and confirm your details.

Please check your:

• Mobile phone number
• Email address
• Address

The Authority collects personal information that the Act, privacy and other laws authorise it to collect and that it needs to perform its functions in administering the Portable Long Service Benefits Scheme. View the PLSA Privacy policy for further information..

6. Select ‘apply for a portable long service leave payment’.

There are two types of claim options:

• Select the first option to apply for portable long service payment.
• Select the second option if you're leaving the community services industry permanently.

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7. Add your work schedule(s) for your current employers.

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1. From the Work Schedule drop-down, select the current employer you are claiming portable long service leave from.
2. Enter your work hours and the days you work based on a typical week. For days that you don’t work, leave those days blank.
3. Enter the hourly rate for each day worked.
4. Review the automatically calculated Hours per week, Days per week, and Employer hourly rate.
5. Use those calculations to complete Total hours claiming with this employer and Total days claiming with this employer.

To add another employer work schedule, click the ‘+ add more work schedule’ button and follow the same steps above.

If you are a casual worker who doesn't have standard hours, you may leave the days of the week boxes blank. We will contact you if further information is required.

8. Add your leave dates and click on Confirm.

9. Add your Tax File Number and advise if you wish to claim the tax-free threshold.

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10. Provide your payment details.

Check that you have entered your account details correctly. This will be the account that your claim will be paid into. The Authority is not responsible if incorrect payment details are provided.

11. Add your supporting documents.

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Upload your supporting documents for each work schedule/employer you have listed.

• Current pay slips for all of your current employers, showing your ordinary pay (hourly rate of pay).
• Recent bank statement showing the BSB, account name and account number.

12. Review terms and conditions.

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13. Save a draft or submit your claim.

Save a draft of your claim to review and edit again later, or you can submit your claim.

Updates on your claim

The status of your claim will become visible in the worker portal once a payment date has been set.

You will also receive a confirmation email from the Authority and a statement once payment is processed.

Your employer will also receive email updates from the Authority as each step of your claim progresses.

A summary and status of your claim can be viewed in the 'Claims' tab.

Your account balance will be updated to reflect the leave you have taken and show the amount of leave you have remaining.

For further assistance in making a claim, please contact us:

Phone: 1800 517 158(opens in a new window)

Email: claims@plsa.vic.gov.au(opens in a new window)

Operating hours: 9 am to 5 pm weekdays, excluding public holidays.

Do you need a translator?

If English is not your first language, our staff can speak to you with the assistance of an interpreting and translation service. This is a free service.

Call toll free on 1800 517 158.(opens in a new window)

Further information