Overview
The Authority continues to expand its staffing profile to meet the demands of administering a growing Scheme.
Each of our business units – Customer Service; Finance and Claims; Legal, Governance and Enforcement; Facilities and Information Technology; Communications and Engagement; and People and Culture – have worked together collaboratively throughout the 2024-25 financial year.
Customer Service
The Customer Service business unit is responsible for the administration of the Scheme. This includes the Authority’s customer service contact centre, maintenance of the Authority’s employer and worker registers, onboarding employers and workers, missing service claims and direct worker registrations.
Finance and Claims
The Finance and Claims business unit is essential to our operations, with the Head of Finance holding specific responsibilities under the FMA Act. In 2024-25, the business unit was expanded to include a new Lodgements team that is responsible for the lodgement of quarterly returns.
Through performance monitoring, responsible budgeting and a robust investment strategy, the Finance and Claims business unit ensures the entitlements of registered workers are accurately recorded, managed effectively and paid in accordance with the requirements of the Scheme.
Legal, Governance and Enforcement
The Legal, Governance and Enforcement business unit supports the Authority and Governing Board in adhering to its legal, governance and compliance obligations under the LSBP Act and the regulatory environment of a statutory authority. It is also responsible for driving the Authority’s compliance and enforcement
activity. During the year, two new teams were established within the unit, one team is focused on employers’ compliance with their regulatory obligations under the Scheme. The second team is focused on investigating and taking appropriate and proportionate enforcement action against non-complying employers.
Facilities and Information Technology
The Facilities and Information Technology (IT) business unit supports the Authority’s operations by providing IT support, security, records and information management, and managing the external portal for employers and workers. The
business unit oversees technology infrastructure, registration systems and office leases, collaborating with business units to enhance systems for efficiency and effectiveness.
The Project Management Office team also sits within this business unit and is responsible for partnering with internal stakeholders to deliver on strategic priorities.
Communications and Engagement
The Communications and Engagement business unit raises awareness of the Scheme and the Authority through our website, advertising and email campaigns, events, social media, public relations and stakeholder engagement activities to ensure employers understand their obligations and workers understand their rights.
People and Culture
The People and Culture business unit fosters a safe and welcoming work environment to support staff growth and development. It empowers employees
to thrive, driving a positive culture and ensuring a robust performance management framework.
Workforce Data
The Authority’s policies and practices align with the Victorian Victorian Public Sector Commission's employment standards, adhering to VPS values.
These policies ensure fair treatment, career opportunities and the early resolution of workplace issues. The Authority also offers guidance and training to employees on avoiding conflicts of interest, managing offers of gifts and addressing misconduct.
The following table discloses the head count and full-time equivalent (FTE) of all Authority employees employed in the last full pay period in June 2025.
Table 3: Comparative workforce data
| Ongoing | Fixed Term and Casual | Total | ||||
| Head count | FTE | Head count | FTE | Head count | FTE | |
| Gender |
|
|
|
|
|
|
| Male | 18 | 18 | 4 | 4 | 22 | 22 |
| Female | 52 | 51.5 | 2 | 2 | 54 | 53.5 |
| Self-described | 1 | 1 | 0 | 0 | 1 | 1 |
| Age |
|
|
|
|
|
|
| Under 25 | 4 | 4 | 0 | 0 | 4 | 4 |
| 25-34 | 20 | 19.8 | 0 | 0 | 20 | 19.8 |
| 35-44 | 23 | 22.8 | 1 | 1 | 24 | 23.8 |
| 45-54 | 15 | 15 | 4 | 4 | 19 | 19 |
| 55-64 | 8 | 7.9 | 1 | 1 | 9 | 8.9 |
| 64+ | 1 | 1 | 0 | 0 | 1 | 1 |
| Classification |
|
|
|
|
|
|
| VPS2 | 8 | 8 | 0 | 0 | 8 | 8 |
| VPS3 | 18 | 17.7 | 1 | 1 | 19 | 18.7 |
| VPS4 | 22 | 22 | 0 | 0 | 22 | 22 |
| VPS5 | 16 | 16 | 3 | 3 | 19 | 19 |
| VPS6 | 4 | 3.8 | 1 | 1 | 5 | 4.8 |
| STS | 3 | 3 | 0 | 0 | 3 | 3 |
| Executive | 0 | 0 | 1 | 1 | 1 | 1 |
The following table discloses the annualised total salary for senior employees of the Authority, categorised by classification, with salary amounts reported as the full-time annualised salary.
Table 4: Annualised total salary for executives and other senior-non-executive staff*
| Executives | STS | |||
| Headcount | FTE | Headcount | FTE | |
| $160,000 - $179,999 | 0 | 0 | 0 | 0 |
| $180,000 - $239,999 | 0 | 0 | 2 | 2 |
| $240,000 - $259,999 | 0 | 0 | 1 | 1 |
| $260,000 + | 1 | 1 | 0 | 0 |
*Data reflects employees in their substantive positions
Updated