Our strategic priorities 2026-30
As part of the Authority’s planning processes, the Governing Board has identified the following four strategic priorities as being most important to the achievement of the Authority’s objectives.
Each of these four strategic priorities is linked to one or more objectives of the Authority, as identified below each strategic priority.
Priority 1: Enhancing stakeholder engagement activities
The Authority will work with stakeholders to support understanding of Scheme obligations and benefits. This includes education for employers on quarterly returns, worker data requirements and entitlements, and strengthened engagement with workers, particularly when they change employers. We will continue to educate new employers and workers entering covered industries and, where beneficial, work with representative bodies and other relevant stakeholders, including State and Commonwealth regulators, to achieve the best outcomes for the Scheme.
Objectives linked to this priority
- Scheme administration
- Financial management
- Enforcement
Priority 2: Prudent but impactful investment in technology solutions
Advance the Authority’s technology capability to support effective Scheme administration, meet the needs of a growing registrant base, and leverage modern data and analytics. This will include enhancement of our capacity to identify under-registration of employers and workers. As part of our ICT roadmap, we will deliver targeted system enhancements to strengthen our core technology infrastructure, enable more efficient processes and ensure we remain well‑positioned to respond to emerging technology opportunities and risks.
Objectives linked to this priority
- Scheme administration
- Financial management
- Enforcement
Priority 3: Streamlining claims processing
The commencement of claims processing for covered workers after 7 years of service in the industry will significantly increase the Authority’s processing volumes. The Authority is prepared for this work and is committed to ensuring covered workers can access their portable long service benefits easily.
Objectives linked to this priority
- Scheme administration
- Financial management
Priority 4: Appropriate use of enforcement powers to maintain Scheme integrity
The Authority will reduce the incidence of under-registration of both employers and workers. Most employers are meeting their obligations to register and make contributions on behalf of their workers. However, deliberate under-registration and non-compliance remain key risks to the integrity of the Scheme. Where such risks to the Scheme are identified, the Authority will use its enforcement powers to prosecute and fine employers that fail to comply with their obligations.
Objectives linked to this priority
- Scheme administration
- Enforcement
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